A collection of the questions clients ask us most. Can't find what you're looking for? Call us, DM us, or send a message — we respond to every enquiry within the same working day.
Yes — every new client receives a complimentary consultation before their first treatment. This allows us to understand your concerns, assess your skin, discuss medical history, and design a plan that is right for you. There is no obligation to proceed.
Yes, all consultations at Hanaé Plus are complimentary and entirely without obligation. We believe an honest conversation should always come before any commitment.
Yes — many of our treatments work beautifully together (LED with microneedling, Hydrafacial with dermaplaning). We'll advise at consultation what can safely be combined, and what should be spaced out.
We recommend booking at least one week in advance for standard treatments, and 2–3 weeks for injectables or pre-event treatments. For weddings or major occasions, plan 4–6 weeks ahead.
Yes — gift vouchers are available for any treatment or amount, and make a thoughtful gift. Vouchers are valid for 12 months from purchase. Available in person, by phone, or by DM.
Of course — our reception is comfortable and private. We simply ask that they wait in reception during your treatment, and that all guests respect the clinic's quiet, considered atmosphere.
Not in our practice. The Hanaé approach is one of restraint — we treat the underlying cause, never the surface impression. Our results are consistently described as natural, considered, and almost imperceptible to anyone who didn't know you'd had treatment.
Anti-wrinkle injections begin to work at 3–5 days, with full results at 14 days. Dermal fillers show immediate volume, with final settled results at 2 weeks. We invite you back for a complimentary two-week review.
Anti-wrinkle injections last 3–4 months. Lip fillers last 6–9 months. Cheek, jaw, and chin fillers last 9–18 months. Tear trough fillers last 12–24 months. Individual metabolism plays a role.
We use only premium, MHRA-approved products — Botox® and Azzalure® for anti-wrinkle treatments, and leading hyaluronic acid ranges (Juvederm®, Restylane®, Teosyal®) for volume and contour.
Most clients describe injectables as a series of small pinches. We use topical numbing cream for lip, tear trough, and cheek work, and our HA fillers contain lidocaine for additional comfort.
Yes. All hyaluronic acid fillers can be dissolved using hyaluronidase if undesired. This safety advantage is the key reason we use HA-based filler exclusively.
Hydrafacial works on the skin's surface — cleansing, exfoliating, and infusing serums for immediate radiance. Microneedling reaches deeper into the dermis, triggering collagen renewal for lasting structural change. Many clients have both — Hydrafacial monthly, microneedling 3–4 times a year.
Single sessions give visible results — softening texture and renewed glow. For lasting change in scars, lines, pores, or pigmentation, we recommend a course of 3–6 sessions, spaced 4–6 weeks apart.
Yes — when used at medical-grade intensity, which we do. LED stimulates collagen, calms inflammation, and accelerates healing. Most effective as a course of 6–12 sessions, and as a finishing protocol after other treatments.
Cosmelan is the gold standard in pigmentation correction — particularly effective for melasma, sun damage, and post-inflammatory marks. Results are dramatic but require strict aftercare and SPF discipline for 3–6 months. We discuss this thoroughly at consultation.
Yes — we use pregnancy-safe serums and skip certain active ingredients. Always let us know at booking so we can prepare appropriately.
Yes — the term 'permanent hair reduction' is regulated and accurate. Most clients achieve 80–90% permanent reduction after a full course of 6–8 sessions. Some areas (face, neck) may need occasional top-up sessions for hormonal regrowth.
Absolutely. We use Nd:YAG laser technology — the safest and most effective laser for Fitzpatrick types IV–VI. Every session is calibrated to your skin tone with no risk of pigmentation change.
Most areas require 6–8 sessions for optimal results. Hair grows in cycles, and the laser is most effective during the active growth phase — which means treating every 4–8 weeks.
Unfortunately no. Laser targets melanin in the hair follicle, and without sufficient pigment, the laser has nothing to target. We will always tell you honestly at consultation.
Yes — shaving is fine and required (please shave 24 hours before each session). Avoid plucking, waxing, threading, or epilating, as these remove the follicle the laser needs.
Three ways: call us on 07877 608 040, DM us on Instagram @hanaeplusclinic, or send a message via WhatsApp. We respond to all enquiries within the same working day.
We ask for 48 hours' notice for cancellations. Late cancellations or no-shows may incur a 50% charge. We understand emergencies happen — please call us as early as possible if your plans change.
We accept all major debit and credit cards, contactless, Apple Pay, Google Pay, and bank transfer. Cash is also accepted. Payment is due at the time of treatment.
For larger courses (course of 6+ sessions or significant treatments), we offer split payments over 2–3 months. Speak to us at consultation and we'll find a way to make it work.
For first appointments and injectables, we ask for a small deposit to secure your slot. Deposits are deducted from your treatment cost — fully refundable with 48 hours' notice.
Yes, easily. Give us 48 hours' notice and we can move your appointment with no charge. Less than 48 hours, we may need to retain a portion of the booking fee.
We're at 2 Branston Street (Unit 12), Birmingham B18 6BP — in the heart of the Jewellery Quarter. Five minutes from Jewellery Quarter station, fifteen from Birmingham New Street.
Free on-street parking is available on Branston Street and surrounding roads. NCP car parks on Newhall Street and Livery Street are within a 5-minute walk.
Yes — all injectable treatments are delivered by trained medical practitioners. Other treatments are administered by fully qualified, insured, and CPD-trained therapists with specialist credentials. We only use MHRA-approved and CE-marked products.
Our clinic is on the ground floor with step-free access. Please let us know any specific accessibility needs at booking and we'll ensure your visit is comfortable.
Absolutely — we welcome clients of all genders. Many of our treatments (laser hair removal, anti-wrinkle injections, Hydrafacial) are increasingly popular with men. Our consultations are private and discreet.
Most treatments require clients to be 18 or over. Laser hair removal is available from age 16 with parental consent. Injectable treatments are strictly 21+ for cosmetic indications.
If your question isn't here, we'd be delighted to answer it directly. Call us, DM us, or send a message — there's no question too small.
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